1. Shipping Policy

(1) Shipping Time (Business Days)
All orders will be processed upon receipt. Shipping time: Orders will be shipped within 1-2 business days. Please note that shipments are not made on weekends or public holidays.

(2) Estimated Delivery Time and Shipping Fees for Different Regions and Markets
We offer various shipping methods for different regions. Estimated delivery time and shipping fees vary depending on the destination and chosen shipping method:

① United States: Standard shipping is estimated to take 15-20 business days, with shipping costs covered by the seller.

② Other regions: We have not yet opened shipping to other markets.
Please check the specific shipping fees and estimated arrival time at checkout.

(3) Available Shipping Markets
We currently support shipping to the following markets and regions:

① United States

② Other regions are not yet available for shipping.

(4) Free Shipping Policy
Free shipping is available under the following conditions:

① Any product purchased from this website qualifies for free shipping.

② Free shipping applies to the following region: United States. 

(5) Standard and Express Shipping Option

We provide one shipping method with the following details:

① Standard Shipping: Longer delivery time but more cost-effective. Estimated delivery time is 15-20 business days, with no shipping fee.

(6) Customs Duties
Customs duties may apply depending on the market, and the seller will cover these costs. Please check your country's customs policies before purchasing. We are not responsible for any additional fees incurred.

 

2. Return & Exchange Policy

(1) Return and Refund Guidelines
We understand that your purchase may not always meet your expectations. However, we do not offer regular return or refund services. Our return and refund policy is as follows:

① If the product has quality issues within 45 days of purchase, we will provide a refund or replacement.

② If you are unsatisfied with the product, you may request a refund within 1-2 days after placing and paying for the order. Refund requests beyond this period will not be accepted.

(2) Return and Refund Process

① Requesting a Return: Please submit a return or exchange request via our customer service email at mixedyuanofficial@outlook.com within the specified period.

② Return Conditions: The product must have quality issues and be within 45 days of purchase.

③ Refund Processing Time: Once a return is approved, we will process the refund within 5 business days, and the refund will be credited back to your original payment account.

(3) Return Shipping Address
Please do not send returned products to our original address. After submitting a return request, we will provide you with a return address via email. Ensure that you use the correct address to avoid return delays or lost shipments.

(4) Return Fees and Shipping Costs

① Return Handling Fee: If applicable, a return handling fee will be charged, and the specific amount will be communicated during the return request process.

② Return Shipping Costs: The seller will cover the return shipping fee depending on the reason for the return. If the product has quality issues, we will bear the return or exchange shipping costs.

 

 

3. Privacy Policy

(1) Collection and Use of Personal Information
We highly value your privacy, and all personal information is protected and used in accordance with relevant laws and regulations:

① Collection of Personal Information such as Credit Card Numbers: On SSL-encrypted pages, we securely collect your credit card number, address, and other details to ensure the safety of your payment information.

② No Sale of User Contact Information: We commit to not selling or sharing your personal contact information.

③ Advertising Use: We will not use your personal information or images for any advertising purposes without your consent.

④ Purpose of Information Collection: Our primary purpose in collecting personal information is to enhance our services and user experience, rather than simply gathering user data.

⑤ Free Gifts or Incentives: We may offer giveaways or promotions for marketing purposes, but these activities are not intended to collect users' personal information as the primary goal.

(2) Legal Compliance
Our privacy policy complies with the laws and regulations applicable to your country or region. We ensure that all privacy measures adhere to legal requirements.

(3) Contact Information
If you have any questions or concerns about our privacy policy or wish to update your personal information, please contact us at mixedyuanofficial@outlook.com. We will respond to your request as soon as possible.